Question(s) still not answered?

 

Please reach out to us from your in-game Help and Support area (on your in-game screen, tap on the gear icon to access the Settings Menu, then tap on Help and Legal, and finally, tap on the little message bubble icon to open up a support ticket) .

 

Answers are usually delivered within 5 business days (Monday to Friday). However, depending on game updates or unforeseen circumstances, there may be additional delays in our response to you.

You can also reach out to us by sending us an e-mail at support+jurassicworld@ludia.com.

Please make sure to include your Support Key in the message ( You can find the Support key on the loading screen, or at the bottom of your in-game settings menu).