Hi, how can we help you?

End of Support for certain Android devices in our January update

Game crashes on startup (May 8th,) 2023

List of known issues in Jurassic World: The Game

How can I reach Support?

What is that building with the free dino bucks?

What are custom trades?

Google Play: How can I manage my subscription?

Apple: How can I manage my subscription?

iOS: What is a subscription?

I made an accidental purchase with DNA/Dino Bucks. How can I get them back?

I made an accidental in-app purchase. How can I get a refund? - Apple

I purchased Dino Bucks but didn't receive my Loyalty Points!

Buildings, Decorations, and Roads Limit

Park levels

Missions

The Arena

Battle Actions

Action Points

Cenozoic Species

Hatching Dinosaurs

Dinosaur Rarity

Where is the Brawlasaur scan function?

What is my support key?

Can I play as a Guest?

Can I log in with Facebook?

What is COPPA?

How do I set up Ask to Buy to pre-approve my child's purchases?

How do I set parental controls for in-app purchases?

I didn't receive the Boss statue!

I cancelled the placement of my hybrid and now it's gone!

My Cenozoic Dome is still locked and I've levelled up beyond 19!

Boosters

How do I claim the tickets?

Android: I'm not able to watch a video for the bronze or silver prize drop!

iOS: I'm not able to watch a video for the bronze or silver prize drop!

How do I create the Indoraptor?

Where can I get S-DNA?

Do I need to be VIP to get S-DNA?

What are badges?

Where can I view my badges?

I accidentally sold my badge beacon!

Trade Harbor

What is that button for 50 dino bucks beneath my trades?

Can I do additional custom trades during the day?

I'm having trouble with the new Code 19 slider game!

What is Code 19

I tapped the screen but it counted as a miss!

What are MODs?

How do I use MODs?

Where can I get more MODs?

Fidelity Membership Explained