Hi, how can we help you?

What are the Fair Play and Community Guidelines?

[COVID-19] Ludia Games and COVID-19

[2.3] Update 2.3 Map Changes

Known Issues for Jurassic World: Alive

What is my Support Key?

How do I adjust my App settings?

Android: I lost my account!

How do I disable Blood effects?

What visually changed about Premium Incubators?

How do the Video Ads work?

What are Supply Drops?

Why can't I receive Coins from a Supply Drop?

One of my local Supply Drops or Parks is gone!

How does Multi-Fusion work?

What is Roster Sorting?

What are Stat Boosts?

How are my battle arena opponents selected?

Why was my opponent's Trophy Count much higher than mine?

How do I start a battle against another player?

What are Alliances?

What are Alliance Roles?

What are Alliance Missions?

What are Sanctuaries?

How do I place a creature?

Why can’t I place certain creatures?

Why do my Friends appear with 0 Trophies?

What is the Friends List?

What are Friendly Battles?

I made a purchase but did not receive it. How can I receive it?

I made an accidental purchase with my Jurassic World Alive Cash. Can I get it refunded?

I did a Tapjoy offer and need to get in touch with Tapjoy support!

How does the VIP Free Trial Work?

How can I control my subscription as an Android user?

How can I control my subscription as an iOS user?

What is COPPA?

Is this game suited for my young child?

How do I report an unsafe or inappropriate location?

Augmented Reality: What Android devices are compatible?

Augmented Reality: What iOS devices are compatible?

Can I listen to external audio while playing?

Android: Why is my GPS Disconnected?

Android: I am having trouble connecting to my GPS!

iOS: Why is my GPS Disconnected?

[Release Notes] Update (2.2)

[Release Notes] Update (2.1)

[Release Notes] Update (2.0.48)