Hi, how can we help you?

What are Events and how can I access them?

What are the Fair Play and Community Guidelines?

How can I reach support?

Current Known Issues

Known Issue: The requirements for unlocking the Great Protector are unclear in some languages.

Links to claim free resources on Android don't work

What is Dragon Riders Club? How do I subscribe?

What are the benefits of joining the Dragon Riders Club?

Are there any discounts for Dragon Riders Club subscriptions? What is the "limited offer"?

What is my Support Key and where do I find it?

Can I play as a Guest?

How do I reset my game?

I'm having Facebook Connection issues!

Why won't my game load?

Why did my game close unexpectedly?

I did not receive a purchase, what should I do?

Can I make in-app purchases directly instead of the platform?

I made an accidental purchase using my Runes or other resource. How can I get them back?

What is COPPA?

Is this game suited for my young child?

Contacting Support on behalf of your child

What are Costumes?

Viking Buildings

Gathering Buildings

How do you categorize the Dragons?

What is the difference between the rarity of Dragons?

What is the difference between the Dragon types?

What is the Monthly Calendar and how does it work?

What are Gobber's Duties?

What are Seasonal Events and how do they work?

How do I go on a Journey?

How do Journeys work?

What are Explorations and how do I send Toothless out on one?

(Gauntlet) Why does an opponent dragon get multiple turns?

(Gauntlet) How Do I Access Gauntlets?

(Gauntlet) What is Sage fruit and how does it work?

What is Trader Johann's Ship and what does it do?

What are Trader Johann's Secret Speed Sales?

I traded for an offer in Johann's Ship. Where did it go?

What is the Ascension Chamber and how do I use it?

What are Ascension Portals and how do they work?

What are Scales and how do I obtain them?