We are currently tracking some issues impacting the player experience. Our team is actively investigating and working on resolving these issues and minimizing disruption. While some bugs may be resolved quickly, others may require further analysis from our team, so we appreciate your patience and understanding.

Here you will find a list on currently known and active issues, including any updates or workarounds. If you'd like to report a new issue or need to contact Support, please submit a Support ticket.

CURRENT KNOWN ISSUES

  • Log Out Crash: Crash can occur when using the Log Out option from the Settings Menu.
  • Great Protector: In some languages, the unlock requirements are mistranslated and not fully clear. The actual requirements are as follows:
    • Win Brawl with only Protector dragons (200 times).
    • Hatch Elusive or higher rarity Eggs (500 times).
    • Obtain dragons from Heartcliff Island (300 times).
    • Resolved as of Update 110.
  • Appcharge: In some situations, a purchase made with Appcharge direct payment that is interrupted will not provide the items purchased.
    • If you were affected by this, please be sure to write in to Support along with a screenshot of your receipt so our team can assist you.
    • The direct payment option will be disabled until further notice.
  • Dragon Gathering: While 12th Anniversary event boosts are active, a cosmetic issue is causing some dragons' gathering rates to display lower than usual.
    • We will be resolving this issue for future events. We apologize for the inconvenience.
  • Dragon Training: While 12th Anniversary event boosts are active, a cosmetic issue is causing some dragons' training times to display longer times, especially if a statue boost is active.
    • We will be resolving this issue for future events. We apologize for the inconvenience.
  • Heartcliff Island: Speeding up dragons from their roost instead of the Heartcliff Island menus may cause the speedup to not have any effect.
    • Please be sure to do any speedups via the Heartcliff Island menu only to avoid this issue.
  • Card Packs: Card Packs may sometimes appear with a generic cover instead of the intended cover.
    • Please be sure to clear out some storage space on your device to reduce the likelihood of this issue.

Please note that Update 110.8 included fixes for some bugs and technical issues. We appreciate players who have taken the time to report any issues as it helps us at the time of investigation.