We are current tracking some issues impacting the player experience. Our team is actively investigating and working on resolving these issues and minimizing disruption. While some bugs may be resolved quickly, others may require further analysis from our team, so we appreciate your patience and understanding.
Here you will find a list on currently known and active issues, including any updates or workarounds. If you'd like to report a new issue or need to contact Support, please submit a Support ticket.
CURRENT KNOWN ISSUES
- Video Ad Caching: We are currently investigating an issue where video ads may not load immediately. You may experience a short delay before a new ad becomes available to watch. A patch will be released very soon.
- A hotfix (ver 1.106.15) has now been released on all platforms that resolves this issue. Please be sure to update your game.
- App Not Starting on Some Devices: The application may fail to load at startup.
- A hotfix (ver 1.106.15) has now been released on all platforms that resolves this issue. Please be sure to update your game.
- Log Out Crash: Crash can occur when using the Log Out option from the Settings Menu.
- Eggfest Costumes Not Showing Boosts: New Eggfest Costumes from Update 1.106 do not show a boosts. Workaround: They can be seen in the Costume Shop/Viewer without issues.
- A hotfix (ver 1.106.15) has now been released on all platforms that resolves this issue. Please be sure to update your game.
- Johann's Ship Timer: Johann's Ship shows a 23h 59m timer in the upper left hand corner that never decreases. This is only cosmetic and does not impact the normal timer for the shop.