We are current tracking some issues impacting the player experience. Our team is actively investigating and working on resolving these issues and minimizing disruption. While some bugs may be resolved quickly, others may require further analysis from our team, so we appreciate your patience and understanding.

Here you will find a list on currently known and active issues, including any updates or workarounds. If you'd like to report a new issue or need to contact Support, please submit a Support ticket.

CURRENT KNOWN ISSUES

• Video Ad Caching: We are currently investigating an issue where video ads may not load immediately. You may experience a short delay before a new ad becomes available to watch, or an "Ads are not available" error.
  
  • Resolved as of Update 109.
• Johann's Ship Timer: Johann's Ship shows a 23h 59m timer in the upper left hand corner that never decreases. This is only cosmetic and does not impact the normal timer for the shop.
  • Resolved as of Update 109.
• Log Out Crash: Crash can occur when using the Log Out option from the Settings Menu.
• Tutorials: Some features can be accessed before they have been unlocked but cannot be used.
• Great Protector: In some languages, the first unlock requirement for the Great Protector is cut off.
  • The actual requirement is "Win Brawl with only Protector dragons 200 times".
• Appcharge: In some situations, a purchase made with Appcharge direct payment that is interrupted will not provide the items purchased.
  • If you were affected by this, please be sure to write in to Support along with a screenshot of your receipt so our team can assist you.

Please note that Update 109.18 included fixes for various bugs and technical issues. To see the full list, please take a look at the patch notes.