The Free Runes offers available in the game (via Berk Market > Resources > See Offers) are managed by Tapjoy and not by Ludia. For any cases where you run into issues with these offers, they have their own Support team in place that can provide you with additional assistance.
If you need help with any offer, whether you have just started or finished it and it doesn't seem to be working as intended, you can reach out to Tapjoy support through their in-app support menu within the Offer Wall:
- From the Tapjoy Offerwall (Berk Market > Resources > See Offers), tap the menu button (three-lines).
- Tap Reward Status.
- Select the offer you are having trouble with.
- When available, tap "Request Support". Note: You may have to wait a few hours before you are able to contact Tapjoy support.
- Input your email and then explain your issue in detail. Don't forget your User ID which can be found right below the "Request Support" button.
Be sure to read the FAQ before proceeding with the contact form, to make sure that you have all of the necessary information for Tapjoy to assist you. You can read the FAQ by following these steps:
- From the Tapjoy Offerwall (Berk Market > Resources > See Offers), tap the menu button (three-lines).
- General FAQ.
Keep in mind that the Reward Status menu is the only way to reach out to Tapjoy, and the offers in the Reward Status menu are only displayed for 30 days. If you need help with any of your offers, please reach out to Tapjoy as soon as possible to make sure you get assistance before the offer expires.