What is my Support Key and where do I find it?

Your Support Key is your unique game ID. It is the unique identifier for your account that differentiates it from other players' and keeps t...

Can I play as a Guest?

You can absolutely play as a Guest and skip linking an account. However, keep in mind that if you choose to play with a Guest account, your ...

How do I reset my game?

Reseting your game and starting from a fresh save is currently not a feature in-game. However, our Support team can help you out with this. ...

Can I transfer my game/account to another device?

If you have a Google/Apple/Facebook account linked to your game, all of your data is stored on the server and is accessible through any comp...

Can I link my game to Google Play, Apple Sign-in, or Facebook?

Of course! Linking a Google, Apple, or Facebook account will allow your save data to be stored server-side, making it accessible throug...

Login with Apple ID

Apple Sign-In allows players on iOS 13 and above to log into our games using their Apple ID.To use Apple Sign-In, you will need:iOS 13 or a ...

How can I sign out from my Dragons: Rise of Berk Apple-Sign in connected account?

You can find the option to "Logout" of your Apple Sign-In connected account in the Settings Menu of your game. To open up the Settings Menu,...

How can I sign out from my Dragons: Rise of Berk Google Play account?

You can find the option to "Logout" of your Google Play account in the Settings Menu of your game. Open the mail icon on the left side of yo...

Personalized Player Experience

We pay great attention to our player's privacy and the use of personal data. Ludia does not resell your information and any data collected i...

How To Permanently Delete My Account and Personal Information

Please note these steps correspond to requesting the redaction of your personal information. For resetting your account or transferring your...

How do I make sure I don't lose my progress?

To make sure your progress is safe and remains accessible on multiple compatible devices, we recommend you link your game to a Google Play, ...

I accidentally logged in to the wrong account

If you logged in to a different account by accident, you can use the "Log Out" button to sign out of said account. Go to your Settings menu ...