I'm having Facebook Connection issues!

Recently, Facebook updated their permissions requirements for all apps. To ensure the game app has access to log you in with Facebook, pleas...

Why won't my game load?

There could be several reasons as to why your game will not load. Please make sure that you are connected to the internet and that you have ...

Why did my game close unexpectedly?

There could be several reasons why your game closed unexpectedly. Here are suggestions that will usually solve issues like crashing or ...

Why did my game disconnect from the server?

Please make sure that your device has a stable internet connection. Often, simply closing the game and rebooting the device will help resolv...

Why did my game progress reset?

First, let's make sure that you have not just accidentally logged in as a Guest. If you usually play via Facebook, please go into the game s...

Why can't I link an account or log in with one?

If you do not see the buttons to link your Google/Apple/Facebook account under Mailbox > Settings, your age in the game may be set to und...

Login/Account Issues - Facebook connected account

If at any point you experience issues at the time of login, account sync, missing data, and more, there are a few things you can try. If you...

Login/Account Issues - Google Play connected account

If at any point you experience issues at the time of login, account sync, missing data, and more, there are a few things you can try. If you...

What are the minimum requirements to run the game?

To play Dragons: Rise of Berk, your device will need to meet some minimum requirements. This ensures the game works properly, performs well,...

How do I adjust my game settings?

You can adjust the several game settings available through the Settings menu. You may access the Settings menu by selecting your Mailbox in ...