I have a purchase issue! What should I do?

If you experienced an issue while making a Store purchase, please contact our Support Team with your official store receipt, and support key...

I did not receive a purchase, what should I do?

If you experience an issue while making a purchase through Google Play or the App Store, please contact our Support Team with your official ...

I made an accidental purchase with Runes. How can I get them back?

There are confirmation buttons in game when spending in-game resources. We strongly recommend that you are certain of your purchase before t...

Google Play: I made an accidental in-app purchase. How can I get a refund?

If you are using an Android device, you can request a refund directly from Google Play.For detailed instructions on requesting a refund, ple...

iOS: I made an accidental in-app purchase. How can I get a refund?

As Apple has their own set of policies and procedures for processing purchases, we are unable to provide refunds for players using iOS devic...

I did not receive my Runes from Tapjoy. What now?

Free Runes offers in our application are provided by a company called Tapjoy and they have a Support system in place for cases like this. Th...

Free Runes offers

Visit the Runes section and click on Free Runes in order to see the current offers. 

How does the 7 days Rune Pack work?

This Rune Pack purchase is a one time offer. Once purchased you will never receive the offer again. After the purchase, you will receive 250...

Google Play: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

iOS: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

Google Play: How do I set up Family Purchase Approvals on Android?

If you’re the family manager in the family group, you can choose purchase approval settings for any member of your family. If you're a paren...