I did not receive a purchase, what should I do?

If you experience an issue while making a purchase through Google Play or the App Store, please contact our Support Team with your official ...

I made an accidental purchase using my Runes or other resource. How can I get them back?

Whenever performing actions in the game, please be sure you truly want to carry them out before proceeding with them. Nearly all actions in ...

Google Play: I made an accidental in-app purchase. How can I get a refund?

If you are using an Android device, you can request a refund directly from Google Play.For detailed instructions on requesting a refund, ple...

iOS: I made an accidental in-app purchase. How can I get a refund?

As Apple has their own set of policies and procedures for processing purchases, we are unable to provide refunds for players using iOS devic...

I did not receive my Runes from Tapjoy. What do I do?

The Free Runes offers available in the game (via Berk Market > Resources > See Offers) are managed by Tapjoy and not by Ludia. For any...

How do the Rune Starter Packs work?

There are two ways to buy Rune Packs in Dragons: Rise of Berk:Runes Package: Will provide you the indicated amount of Runes instantly. (Ex: ...

Google Play: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

iOS: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

How do I set up Family Purchase Approvals?

You can find a complete guide on how to set up purchase approvals for each platform and more in our Parent's Guide section. Note that e...