It’s important to note that there are no confirmation buttons in game when spending in-game resources. We strongly recommend that you be certain of your purchase before tapping on it. You may email support@ludia.com for assistance. In order to verify the resource exchange, please include your Support ID. 

 

In the case of an in-app purchase on Android, please attach the original receipt in JPEG, PNG, or PDF format.

 

Please note that for refunds of purchases made on Apple or Amazon devices, a purchase dispute must be made with iTunes or Amazon.