There could be several reasons why your game closed unexpectedly. Here are suggestions that will usually solve issues like crashing or freezing. 

  1. Try rebooting your device or computer.
  2. If you play through Facebook, try uninstalling and reinstalling the game. If you are a Guest user playing on mobile, do NOT UNINSTALL your game.
  3. If you are playing on mobile, try upgrading the operating system on your phone to the latest one. 
  4. Do not run any other applications in the background while playing the game. 
  5. Try disconnecting and reconnecting your device or computer from your modem, router, or wifi.

If these do not help, please write us an e-mail with your support key and as many details as possible.