Where did the game go?

Due to a variety of circumstances, the following games are sadly no longer available for play or purchase: Battlestar Galactica: Squadr...

I'm having Facebook Connection issues!

Recently, Facebook updated their permissions requirements for all apps. To ensure the game app has access to log you in with Facebook, pleas...

I made a purchase but did not receive it. How can I receive it?

Sometimes purchases will be delayed or do not go through due to connection errors. Should this happen to you, please send us an e-mail to su...

I made an accidental purchase. How can I get a refund?

It’s important to note that there are no confirmation buttons in game when spending in-game resources. We strongly recommend that you be cer...

What is my Support ID?

Your Support ID is your unique game ID. With that, we are able to locate your account and take a closer look at your game data.  T...

Why won't my game load?

There could be several reasons as to why your game will not load. Please make sure that you are connected to the internet and that your brow...

Why did my game close unexpectedly?

There could be several reasons why your game closed unexpectedly. Here are suggestions that will usually solve issues like crashing or ...

Why did my game disconnect from the server?

Please make sure that your device has a stable internet connection. Often, simply closing the game and rebooting your device or computer wil...

How do I set parental controls for in-app purchases on mobile?

In order to avoid purchases made by somebody using your device, please secure your account with a password. Depending on the device you are ...

How do I set up Ask to Buy to pre-approve my child's purchases?

Parents can take advantage of Apple's Ask to Buy program and Family Sharing program in order to give children their freedom to make purchase...

How to delete my Apple-connected account

To delete your game account which is Signed In with Apple, follow the steps below:1. Open the game app2. Navigate to the in-game settings me...