If your game is interrupted at the time of purchasing and you get disconnected from the server, when you relaunch the game you should receive your items with a "Here's what you missed!" prompt. If you do not, please send us an e-mail with your request. In order to verify the purchase, please include your Support Key and attach a copy of your receipt in JPEG, PNG or PDF format.
I purchased Dino Bucks but didn't receive my Loyalty Points!
Last Updated: 1956d