What is my support key?
Your Support Key is your unique game ID. With that, we are able to open your account and take a closer look at your game data. The Support K...
Can I play as a Guest?
You can absolutely play as a Guest! Just keep in mind that, while playing as a Guest, you are at risk of losing your save data due to device...
Can I log in with Facebook?
You may link your game with a Facebook account. Should you do so, your game’s save data will be stored on the server and become accessible t...
How do I merge my data to Facebook?
When the tutorial has been completed, you will be asked if you would like to connect to Facebook. You can either connect now, or hit the X a...
How do I reset my game?
If you would like to reset your game, please send us a message with your request and support key. Please note that a reset means all of your...
I play as a Guest and bought a new phone, can I transfer my data?
If you are playing as a Guest, it is not possible to automatically transfer any game data to a new device, because Guest data is stored loca...
How do I adjust my game settings?
Game settings such as Music, Sound Effects, Notifications, and Paddock Icons can be adjusted through the in-game Options Menu. Tap the gear ...
Personalized Player Experience
We pay great attention to our player's privacy and the use of personal data. Ludia does not resell your information and any data collected i...
How To Permanently Delete My Account and Personal Information
To permanently delete your account and personal information, please follow the steps below. For resetting your account or transferring your ...
How can I link my existing game account with Google Play?
In order to link your current account to Google Play you will need to open your in-game Settings Menu. You can find your Settings by tapping...
I'm having connection issues on my Google Play connected account, what should I do?
If you are experiencing connection issues, there are a few things your can try. Please make sure to follow the steps in order.1. Force close...
Deactivation or Deletion of a Ludia Forums Account
- Important News
- Known Issues
- What's New?
- General Game Information: Build your Park
- General Game Information: Battle mode
- General Game Information: Your Dinosaurs
- My Account
- Parents’ Guide
- Raptor Paddock
- Prize Drop
- Code 19
- Fidelity Membership
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