I made an accidental purchase with DNA/Dino Bucks. How can I get them back?

It’s important to note that there are no confirmation buttons in game when spending in-game resources. We strongly recommend that you are ce...

I made an accidental in-app purchase. How can I get a refund? - Apple

Please note that Apple have their own set of policies and procedures regarding refunds, only they would be able to refund iOS purchases. To ...

I purchased Dino Bucks but didn't receive my Loyalty Points!

If your game is interrupted at the time of purchasing and you get disconnected from the server, when you relaunch the game you should receiv...

I did a Tapjoy offer and need to get in touch with Tapjoy support!

If you have started, or completed, an offer, and need assistance with that offer, you can reach out to Tapjoy support through their in-app s...

How to protect from unauthorized purchases - Amazon

In order to further protect against any unauthorized purchases, please set parental controls on your device to restrict access to the Amazon...

I did not receive a purchase, what should I do?

If you experience an issue while making a purchase through Google Play or the App Store, please contact our Support Team with your official ...

Google Play: I made an accidental in-app purchase. How can I get a refund?

If you are using an Android device, you can request a refund directly from Google Play.For detailed instructions on requesting a refund, ple...

iOS: I made an accidental in-app purchase. How can I get a refund?

As Apple has their own set of policies and procedures for processing purchases, we are unable to provide refunds for players using iOS devic...

I have a purchase issue! What should I do?

If you experienced an issue while making a Store purchase, please contact our Support Team with your official store receipt, and support key...

Google Play: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

iOS: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

Google Play: How do I set up Family Purchase Approvals on Android?

If you’re the family manager in the family group, you can choose purchase approval settings for any member of your family. If you're a paren...