I didn't receive the Boss statue!
In order to win the boss statue, you must participate in the event before the community goal is reached. Once the goal is reached and the pr...
I cancelled the placement of my hybrid and now it's gone!
When fusing a hybrid dinosaur in the creation lab, please make sure to either PLACE the hybrid on your park, or STORE it in the repository. ...
My Cenozoic Dome is still locked and I've levelled up beyond 19!
In order to unlock the Cenozoic Dome, regardless of what level you are, you will need to acquire and hatch a Cenozoic creature first. Any cr...
I have to redownload data each time I launch the game.
Re-downloading data can be caused when the device does not have enough free memory to store the data. Try clearing up some space by removing...
I'm having trouble downloading assets/connecting to the game with my Samsung device.
If you are using a Samsung device such as a Galaxy S or Note series, and having trouble downloading assets or connecting to the game, there ...
Why did the resolution/quality of my game drop?
The game’s resolution and quality is adjusted to match your device's capabilities in order to optimize performance. At this time, there is n...
I’m receiving a Facebook privacy settings error when I launch the game.
Have you changed your Facebook account password recently? This may have caused your problem. If you go to Settings > Facebook > Your A...
My card pack market doesn’t display any card packs to purchase.
If purchasable items such as card packs do not show up in your market, please go into Google Play and make sure you are signed in with the r...
Why did my game progress reset?
First, let's make sure that you have not just accidentally logged in as a Guest. If you usually play via Facebook, please go into the game s...
Why did my game close unexpectedly?
There could be several reasons why your game closed unexpectedly. Here are suggestions that will usually solve issues like crashing or freez...
Why can't I log in with Facebook?
It’s possible your game may be set to the age of under 13, which according to law called COPPA, prevents minors from connecting to Facebook....
My interface disappeared from my dinosaur habitat!
You may have Photo Mode turned on! Go into the Gameplay section of your game settings and tap the slider to turn Photo Mode on or off.
Helpshift: The way to contact Support!
Helpshift is our integrated support system that allows you to view our FAQ or contact support without having to close the game! Navigate thr...
Does Ludia offer support over the phone?
Ludia Support is able to offer assistance only through e-mail and Helpshift. You can contact us using our FAQ Contact Us form, through our n...
I'm having Facebook Connection issues!
Recently, Facebook updated their permissions requirements for all apps. To ensure the game app has access to log you in with Facebook, pleas...
- Known Issues
- What's New?
- General Game Information: Build your Park
- General Game Information: Battle mode
- General Game Information: Your Dinosaurs
- My Account
- Parents’ Guide
- Raptor Paddock
- Device Compatibility
- Prize Drop
- Code 19
- Fidelity Membership
Need more help?Contact us