Android: I lost my account!
My Account
Login with Google Play
iOS: I lost my account!
Login with Game Center
How can I reach Support?
Important News
Login as a Guest
What are the Fair Play and Community Guidelines?
Find us online!
What is my Support Key?
How do I adjust my App settings?
More
What does DPG mean?
What are the different resources in the game?
How do I increase my level?
What are Supply Drops?
Why can't I receive Coins from a Supply Drop?
Why is one of my local Supply Drops gone?
How do I discover creatures?
How do I evolve a creature?
What does evolving a creature do?
What is the DPG Defense League and Campaign Missions?
How do I start a battle against another player?
How can I decide which creatures to take into PvP battle?
What are Alliances?
What are Alliance Roles?
What are Alliance Missions?
What are Sanctuaries?
How do I place a creature in a Sanctuary?
Why can’t I place certain creatures?
What are the minimum OS requirements?
What are the requirements for Augmented Reality (AR)?
Can the game be optimized to improve battery usage?
Android: I am having trouble connecting to my GPS
Android: Why is my GPS disconnected?
iOS: I am having trouble connecting to my GPS
I did not receive a purchase, what should I do?
I made an accidental purchase with my Jurassic World Alive Cash. Can I get it refunded?
Google Play: I made an accidental in-app purchase. How can I get a refund?
Accessing VIP subscription content
How does the VIP Free Trial work?
What are the benefits of becoming a VIP member?
What is the Jurassic World Alive Web Store and how do I access it?
How do I create and access an account for the Web Store?
I need a refund from a purchase made through the Web Store
What is the Friends List?
What are Friendly Battles?
Why do my Friends appear with 0 Trophies?
What is COPPA?
Is this game suited for my young child?
How do I set parental controls for in-app purchases?
Need more help?
