What is my Support Key?

Your Support Key is a unique ID for your game. With that, we are able to open your account and take a closer look at your game data. The for...

How do I adjust my App settings?

To access the app's Settings, tap the player level icon on the upper right corner, and then select "Settings" on the to pright, next to the ...

Android: I lost my account!

If you are using an Android device to play Jurassic World Alive, it is likely you're already familiar with what's called a Google Play Accou...

iOS: I lost my account!

If you are using an iOS device to play Jurassic World Alive, it is likely you have connected your game to a Game Center account. As of iOS 1...

Login with Apple ID

Apple Sign-In is a way of logging into our games using an Apple ID account for players on iOS 13. Requirements for using Apple Sign-In:...

What is the age and Operating System requirement for Apple Sign-In?

In order to use Apple Sign-In, you need to be over the age of 13 and use iOS 13 on your device.

Login with Game Center

To log in with Game Center you will need to connect your iOS device to your Game Center account.Do so by accessing your device's Settings &g...

Login with Google Play

Connect to your Google Play account and then launch Jurassic World Alive. Once the game has loaded you will be met with a prompt asking if y...

Login with Facebook

You may connect to Jurassic World Alive with a Facebook account. Should you do so, your progress will be stored on the server and become acc...

Login as a Guest

You can play Jurassic World Alive as a Guest by tapping the Guest option in the login screen.Guest mode allows game play without logging int...

I'm having problems creating a Username

Jurassic World Alive does not support inappropriate or vulgar usernames. We also ask that you refrain from using any form of personal indica...

The app is not available in my country

Jurassic World Alive is available in select locations. If you are not in one of the available locations, you will not have access to the gam...

What does Data Privacy Mode mean?

Data Privacy Mode is a setting used to enable or disable Data Privacy when submitting support tickets to our staff. This feature is disabled...

Personalized Player Experience

We pay great attention to our player's privacy and the use of personal data. Jam City does not resell your information and any data collecte...

Why can't I log in with Facebook?

In order to connect to Facebook you must allow Jurassic World Alive to access your Facebook information. If you have not yet done this, plea...

I'm having Facebook connection issues

Recently, Facebook updated their permissions requirements for all apps. To ensure the game app has access to log you in with Facebook, pleas...