What is my Support Key?

Your Support Key is your unique App ID. With that, we are able to open your account and take a closer look at your game data. The Support Ke...

How do I adjust my App settings?

You can toggle the Application's Music and Sound Effects on or off by accessing the Settings menu. To visit the Settings menu select your pl...

Android: I lost my account!

If you are using an Android device to play Jurassic World Alive, it is likely you're already familiar with what's called a Google Play Accou...

iOS: I lost my account!

If you are using an iOS device to play Jurassic World Alive, it is likely you have connected your game to a Game Center account. As of iOS 1...

What is Apple Sign-In?

In our recent update, we have added Apple Sign-In: A new way of logging into our games for players using iOS 13.Requirements for using Apple...

What is the age and Operating System requirement for Apple Sign-In?

In order to use Apple Sign-In, you need to be over the age of 13 and use iOS 13 on your Apple device.

Login with Game Center

To log in with Game Center you will need to connect your iOS device to your Game Center account.Do so by accessing your device's Settings &g...

Login with Google Play

Connect to your Google Play Store account and then launch Jurassic World Alive. Once the game has loaded you will be met with a prompt askin...

Login with Facebook

You may connect to Jurassic World Alive with a Facebook account. Should you do so, your progress will be stored on the server and become acc...

Login as a Guest

You can play Jurassic World Alive as a Guest by tapping the Guest option in the login screen.Guest mode allows game play without logging int...

What does Data Privacy Mode mean?

Data Privacy Mode is a setting used to enable or disable Data Privacy when submitting support tickets to our staff. This feature is disabled...

The app is not available in my country

Jurassic World Alive is available in select locations. If you are not in one of the available locations, you will not have access to the gam...

How old do I have to be to play?

Jurassic World Alive is rated 16+

I'm having problems creating a Username

Jurassic World Alive does not support inappropriate or vulgar usernames. We also ask that you refrain from using any form of personal indica...

Personalized Player Experience

We pay great attention to our player's privacy and the use of personal data. Ludia does not resell your information and any data collected i...