I did not receive a purchase, what should I do?

If you experience an issue while making a purchase through Google Play or the App Store, please contact our Support Team with your official ...

I made an accidental purchase with my Jurassic World Alive Cash. Can I get it refunded?

Our team will not interfere with the progress of your game, such as evolved creatures and DNA amounts from incubators. As a result, we will ...

Google Play: I made an accidental in-app purchase. How can I get a refund?

If you are using an Android device, you can request a refund directly from Google Play.For detailed instructions on requesting a refund, ple...

iOS: I made an accidental in-app purchase. How can I get a refund?

As Apple has their own set of policies and procedures for processing purchases, we are unable to provide refunds for players using iOS devic...

Google Play: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

iOS: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

I did a Tapjoy offer and need to get in touch with Tapjoy support!

If you have started, or completed, an offer and need assistance with that offer, you can reach out to Tapjoy support through their in-app su...