I made an accidental purchase with Gems. How can I get them back?

It’s important to note that there are no confirmation buttons in game when spending in-game resources. We strongly recommend that you are ce...

What are the different resources in the game?

There are a variety of resources in the game to earn and use!- Gems are used to make Shop purchases and revive your party if they get knocke...

I did a Tapjoy offer and need to get in touch with Tapjoy support!

If you have started, or completed, an offer, and need assistance with that offer, you can reach out to Tapjoy support through their in-app s...

How can I find out what a card pack contains?

Just like chests, card packs in the Store have an information button next to them. Press the "i" button to find out the possible c...

I made a purchase but did not receive it. How can I receive it?

Sometimes purchases will be delayed or do not go through due to connection errors. Should this happen to you, please send us an e-mail with ...

Google Play: I made an accidental in-app purchase. How can I get a refund?

You can request a refund directly from Google Play.Once Google Play has made their decision, please let our Support team know in case there ...

Apple: I made an accidental in-app purchase. How can I get a refund?

As Apple has their own set of policies and procedures regarding refunds, we are unable to provide refunds for iOS purchases.Please note that...

I have a purchase issue! What should I do?

If you experienced an issue while making a Store purchase, please contact our Support Team with your official store receipt, and support key...

Google Play: How to protect from unauthorized purchases

In order to help protect from future unauthorized purchases, please secure your device from unauthorized use by implementing a password, PIN...

Apple: How to protect from unauthorized purchases

In order to help protect from future unauthorized purchases, please secure your device from unauthorized use by implementing a password, PIN...

Google Play: How do I set up Family Purchase Approvals on Android?

If you’re the family manager in the family group, you can choose purchase approval settings for any member of your family. If you're a paren...