What is my Support Key?

Your Support Key is an 8-letter unique game ID that allows us to access your account and examine your game data. You can find this key on th...

Can I play as a Guest?

You can absolutely play as a Guest. Just keep in mind that, while playing as a Guest, you are at risk of losing your save data due to potent...

Can I log in with Facebook?

You can link your game to a Facebook account. If you do, your game's save data will be stored on our server, making it accessible from any c...

How do I merge my game to Facebook?

After completing the tutorial, you'll be asked if you'd like to connect to Facebook. You can either connect immediately or tap the "X" at th...

Login with Apple ID

Apple Sign-In allows players on iOS 13 and above to log into our games using their Apple ID.To use Apple Sign-In, you will need:iOS 13 or a ...

What is the age and Operating System requirement for Apple Sign-In?

To use Apple Sign-In, you must be over the age of 13 and your Apple device must be running iOS 13 or a later version.

How do I reset my game?

If you do decide to reset your game, please send us an e-mail with your request and Support Key. Please note that a reset means all of your ...

Can I transfer my game to another device?

If you're playing as a Guest, your game data is stored locally on your device, so it's not possible to automatically transfer it to a new de...

How do I adjust my game settings?

You can adjust the music, sound effects, and battery mode in the in-game settings menu. To open this menu, tap the profile icon in the top l...

How can I change my username?

Your Viking name is how you're known throughout the land, so it should sound good! If you wish to change your name, open your Viking Profile...

How can I link my existing Dragons Titan Uprising account to Apple Sign-In?

If you are using iOS 13 or later on your Apple device and are over the age of 13, you can connect your current game account to Apple Sign-In...

I accidentally logged in to my Guest account instead of my Apple Sign-In connected account, what should I do?

To log into the correct Apple ID account: Tap your level icon in the top left corner of your in-game screen to open the Settings Menu.I...

I accidentally logged in to my Facebook connected account instead of my Apple Sign-In connected account, what should I do?

To log in: Tap your level icon in the top left corner of your in-game screen to open the Settings Menu.In the Settings menu of your Fac...

How can I sign out of my Dragons Titan Uprising Apple Sign-In connected account?

You can find the option to sign out of your Apple Sign-In connected account in the Settings Menu of your game. To open the Settings Menu, ta...

Personalized Player Experience

We pay great attention to our player's privacy and the use of personal data. Jam City does not resell your information and any data collecte...

How To Permanently Delete My Account and Personal Information

To permanently delete your account and personal information, please follow the steps below. For resetting your account or transferring your ...