Hi, how can we help you?

What are the Fair Play and Community Guidelines?

What is my Support Key?

Can I play as a Guest?

Can I log in with Facebook?

I made a purchase but did not receive it. How can I receive it?

I made an accidental purchase with my resources. How can I get them back?

I made an accidental in-app purchase. How can I get a refund?

Personalized Player Experience

What is COPPA?

Is this game suited for my young child?

How do I set parental controls for in-app purchases?

Why won't my game load?

Why did my game close unexpectedly?

Why did my game disconnect from the server?

What is this game about?

How do I navigate in the Living World?

What is the Battle Pass?

How can I access my game profile?

How can I change my profile picture?

How can I change my profile name?

What are Gems and how can I use them?

What are Credits and how can I use them?

What are Guild Credits and how can I use them?

What are Guilds?

How do I invite other players?

Where can I see current events?

Where can I see my Quests?

How do I equip gear to my Character?

What special moves can characters have?

How do I train my Character?

How do the battles work?

What does the color wheel show?

How do I get the special tiles?

What are Capsules?