What is my Support Key?

Your Support Key is a unique ID for your game. With that, we are able to open your account and take a closer look at your game data. The for...

How do I adjust my App settings?

To access the app's Settings, tap the player level icon on the upper right corner, and then select "Settings" on the to pright, next to the ...

Android: I lost my account!

If you are using an Android device to play Jurassic World Alive, it is likely you're already familiar with what's called a Google Play Accou...

iOS: I lost my account!

If you are using an iOS device to play Jurassic World Alive, it is likely you have connected your game to a Game Center account. As of iOS 1...

什么是 Apple 登录？

在我们最近的更新中，我们加入了 Apple 登录：这是一种可让使用 iOS 13 的玩家登录游戏的新方法。使用 Apple 登录的需求如下：*iOS 13*使用双重认证的 Apple ID*您必须在您的 Apple 设备上使用该 Apple ID 登录到 iCloud

使用 Apple 登录的年龄和操作系统需求为何？

使用 Apple 登录您必须年满 13 岁，并且您的 Apple 设备使用 iOS 13。

Login with Game Center

To log in with Game Center you will need to connect your iOS device to your Game Center account.Do so by accessing your device's Settings &g...

Login with Google Play

Connect to your Google Play account and then launch Jurassic World Alive. Once the game has loaded you will be met with a prompt asking if y...

Login with Facebook

You may connect to Jurassic World Alive with a Facebook account. Should you do so, your progress will be stored on the server and become acc...

Login as a Guest

You can play Jurassic World Alive as a Guest by tapping the Guest option in the login screen.Guest mode allows game play without logging int...

I'm having problems creating a Username

Jurassic World Alive does not support inappropriate or vulgar usernames. We also ask that you refrain from using any form of personal indica...

The app is not available in my country

Jurassic World Alive is available in select locations. If you are not in one of the available locations, you will not have access to the gam...

What does Data Privacy Mode mean?

Data Privacy Mode is a setting used to enable or disable Data Privacy when submitting support tickets to our staff. This feature is disabled...

个性化玩家体验

我们非常重视玩家的隐私和个人数据的使用。Ludia不会转售你的信息，收集的任何数据都是为了个性化和增强你的体验以及改进游戏。同意分享你的数据后，你将继续收到为你量身定制的高质量广告。你可以随时在你的设备设置中调整你的隐私和广告权限。你可以从游戏内设置的“隐私”部分，或通过打开设备...

Why can't I log in with Facebook?

In order to connect to Facebook you must allow Jurassic World Alive to access your Facebook information. If you have not yet done this, plea...

I'm having Facebook connection issues

Recently, Facebook updated their permissions requirements for all apps. To ensure the game app has access to log you in with Facebook, pleas...