Android: I am having trouble connecting to my GPS

Jurassic World Alive connects to the location services in your device. If you are receiving a “Network Error” message, or “Disconnected From...

Android: Why is my GPS disconnected?

Most Android devices have the ability to enable and disable Location Services.On Android 9 devices they can be found in Settings > Securi...

iOS: I am having trouble connecting to my GPS

Jurassic World Alive connects to the location services in your device. If you are receiving a “Network Error” message, or “Disconnected From...

iOS: Why is my GPS disconnected?

Make sure "Location Access" for Jurassic World Alive is turned on in your device's Settings. This will connect your game to your GPS.iOS use...

My map appears blank

If you launch Jurassic World Alive and see a blank map we recommend you try the following:Clear your cache. This can be done from device Set...

Why won't my app load?

There could be several reasons as to why your app will not load. Please make sure that you have a stable internet connection and that you ha...

Why did my app close unexpectedly?

There could be several reasons why Jurassic World Alive closed unexpectedly. Here are suggestions that will usually solve issues like crashi...

Why did my App disconnect from the server?

Please make sure that your device has a stable internet connection. Often, simply closing the App and rebooting the device will help to reso...

Why can't I log in with Facebook?

In order to connect to Facebook you must allow Jurassic World Alive to access your Facebook information. If you have not yet done this, plea...

I'm having Facebook connection issues

Recently, Facebook updated their permissions requirements for all apps. To ensure the game app has access to log you in with Facebook, pleas...

My Scent Capsule did not spawn any creatures

If you've activated a Scent Capsule but no creatures spawned from it, here's a few things to consider beforehand.Did you notice any creature...

My app disconnected during an Incubator opening

The first thing to do is not to panic! When an incubator begins opening, the contents are added to your account. Meaning even if you did not...

I'm having trouble loading the game

Please ensure that you have a stable connection before launching Jurassic World Alive. If you are playing on a network, we recommend ru...

My device is overheating, what should I do?

There is an option to improve battery life, which will help reduce device overheating during game-play. To activate this option go to your i...