I made an accidental purchase with my resources. How can I get them back?

Please note that there are not always confirmation buttons in the game to confirm your choice before spending resources. We strongly recomme...

I did not receive a purchase, what should I do?

If you experience an issue while making a purchase through Google Play or the App Store, please contact our Support Team with your official ...

Google Play: I made an accidental in-app purchase. How can I get a refund?

If you are using an Android device, you can request a refund directly from Google Play.For detailed instructions on requesting a refund, ple...

iOS: I made an accidental in-app purchase. How can I get a refund?

As Apple has their own set of policies and procedures for processing purchases, we are unable to provide refunds for players using iOS devic...

Google Play: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

iOS: How to protect from unauthorized purchases

In order to help protect yourself from future unintended purchases, please secure your device from unauthorized use by implementing a passwo...

How do I set up Family Purchase Approvals?

You can find a complete guide on how to set up purchase approvals for each platform and more in our Parent's Guide section. Note that e...